Refund & Returns Policy

At Kaset Siam Agro Plc, customer satisfaction is important to us. We strive to supply high-quality agricultural products and food commodities that meet agreed specifications. Please review our Refund & Returns Policy before placing an order.

Returns

Due to the nature of many of our products, including food and agricultural goods, returns are generally not accepted once products have been shipped or delivered, except in cases where the items are damaged, defective, or incorrect due to our error.

To request a return, please contact us as soon as reasonably possible after receiving your order and provide your order details along with clear photographs or other supporting information.

Damaged or Incorrect Products

If you receive products that are damaged during transit or differ from your confirmed order, please notify us promptly. After reviewing the information provided, we will work with you to determine an appropriate resolution, which may include a replacement, partial refund, or another mutually agreed solution where appropriate.

Refunds

Approved refunds will be processed using the original payment method whenever possible. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Refunds may not be available in situations including, but not limited to:

  • Products that have been used, opened, or altered after delivery.

  • Damage caused by improper storage, handling, or misuse after receipt.

  • Orders placed with incorrect information provided by the customer.

  • Delays caused by customs authorities, shipping carriers, weather, or other circumstances beyond our reasonable control.

Order Cancellations

Order cancellation requests must be made before processing or shipment begins. Once an order has been processed or dispatched, it may no longer be eligible for cancellation.

Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with an order, please contact us:

We value your business and are committed to resolving any concerns fairly and professionally.